Help? Yes!

Often when a new client reaches out to us they don't quite know what they need.  Part of our job is helping you figure out what would be useful in your specific situation.  We are huge fans of mediation and collaborative problem solving, but each situation is unique and needs to be evaluated on its own merits.  Our basic conflict resolution services are explained below.  For complex problems we often end up in a hybrid process specifically designed to address the problem.  Sometimes the problem is hard to define, but don't worry we'll work with you to figure out what the issues are and create a plan to address them.

Conflict Resolution Services

Mediation

Mediation is used when we have a specific conflict and need an agreement to move forward.  Through a series of meetings the Mediator helps you to negotiate effectively and find jointly agreeable solutions to a dispute.  Mediation is significantly cheaper and faster than taking cases through the court system and allows creative solutions not available to the courts.

Academics, Workplaces, Neighbour Disputes, Business Partnerships, Sports Disputes, Band Break-Ups, Creative Disagreements etc.

Facilitation

Facilitation services are generally for meetings.  Strata meetings, AGMs, shareholder meetings, strategy sessions, public meetings, planning etc. Facilitation increases the effectiveness and efficiency of meetings.  For highly emotional and difficult topics, having a Facilitator allows everyone involved to focus on the content while the Facilitator handles the agenda and the emotional climate of the conversation. This leads to better working relationships, faster meetings and fewer deadlocks!

Conflict Management Coaching

Conflict Management Coaching comes in a few different formats, but the most common is a 30 minute free consultation about current issues and then 5-6 sessions (in person or remote) to find strategies and solutions to address the issues.

Managerial Promotion Support:  Do you have someone that has just been promoted to manage people?  Conflict is a given within work groups, give your new managers the tools they need to handle it effectively. 6 months of conflict coaching support dramatically increases their chances for success.  Contact us for more details.

Apology Crafting

Effective and meaningful apologies are often a first step to repairing a damaged relationship. A good apology includes being clear about what you are sorry for, taking responsibility for harm caused, restitution and a sincere promise to change.

Process Design

Minimise the destructive aspects of conflict by having plans to deal with them ahead of time.  By having conversations and policies about what to do when conflict erupts we decrease the negative impacts and handle the issues before they have time to cause big problems.  

Start-Ups, Tech Projects and Arts Initiatives: Pre-wire for success by having the hard conversations about what happens when the work gets difficult or unforeseen problems arise.  We can't predict all of the difficulties, but we can plan how we will handle them when they arise.  Most new projects intend to address these topics, but they are hard and in the excitement of new projects they can get overlooked until it is too late.

Training

We offer custom conflict resolution and communication training tailored to the specifics of your organisation.  

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